Cancellation terms depend on the experience booked.
Shared tours
For shared tours, cancellations received at least 24 hours before departure qualify for a full refund. Cancellations received less than 24 hours before departure, no-shows and cancellations after the tour starts are non-refundable.
Private charters
Deposits for private charters are non-refundable. This rule applies to the deposit; it does not state that the entire booking payment is non-refundable. Any cancellation terms for amounts paid beyond the deposit must be confirmed for your booking.
Coco Bongo
Coco Bongo bookings are non-refundable. One date change is allowed. Contact us to arrange the change and confirm availability.
Scape Park
For Scape Park bookings, cancellation received at least 48 hours before the scheduled visit qualifies for a full refund of the amount paid. Cancellation received at least 24 hours but less than 48 hours before the visit qualifies for a 50% refund of the total purchase. Cancellation received less than 24 hours before the visit, or a no-show, is non-refundable. After a no-show, Perico can arrange one replacement visit, subject to park availability and coordination. This is the single permitted date change. Contact Perico in writing to request a cancellation or arrange the replacement.
Weather
Tours run rain or shine. In severe weather that poses a genuine safety risk, we reserve the right to reschedule the tour or issue a credit for future use.
How to cancel or change a date
Send your cancellation or date-change request in writing by WhatsApp or email. Verbal cancellations are not operationally valid.